How can I get my Tess AI questions answered?
If you're here, you must be looking for how to get your Tess AI questions answered by Pareto's team!
Directly, we have 6 specific communication channels
- Chatbot
The most used channel by users, human support operates during business hours from Monday to Friday, from 9 am to 6 pm, while the chatbot is available 24/7.
It can be accessed in the lower right corner of Tess AI, both in English and Portuguese.
- WhatsApp with agents
Like the chatbot with an attendant, this is a WhatsApp contact for support that works with human support from the Pareto's CS team, at +55 21 99544-2762.
Human support operates during business hours from Monday to Friday, from 9 am to 6 pm.
- WhatsApp with Pareto's AI
Like the automated chatbot, this is a WhatsApp contact for support that works with intelligent support from Tess AI, at +55 21 99555-8591. This contact is linked to the Pareto's Help Center.
Intelligent support works 24/7.
- Instagram and Messenger Inbox
Among Pareto's official communication channels are Instagram and Facebook.
Their inboxes are also available to answer questions from each of our clients who may have any questions! - Customer Success Email
If the client has questions and wants to ask them by email, they can send their questions to the CS email:
CS@pareto.io
- Pareto's YouTube Channel
Finally, we also have our YouTube channel with a lot of content! Any questions can also be answered through comments on our videos!
Conclusion
If you need our support, just follow the channels above!